Returns Policy

Last updated: 26 September 2025

At ProteinHype, we carefully prepare and dispatch every order. If your order arrives damaged, defective, or incorrect, you may return it in line with UK consumer law.

Returns We Cannot Accept

We cannot accept returns for:

Perishable products, including protein and other consumables, even if unopened
Opened or unsealed products (unless damaged, defective, or incorrect)
Items returned after 30 days from delivery (for damaged, defective, or incorrect items)
Items unsuitable for return for health or hygiene reasons
Gift cards, which are non-refundable

Exchanges

We do not offer direct exchanges. To receive a different product, return your original item (if eligible) for a refund and place a new order.

How to Return Products

For eligible returns:

Contact info@proteinhype.co.uk for the return address and instructions
Handle items with care and return them securely, ideally using a tracked method
Cover the cost of return postage unless the item is damaged, defective, or incorrect (reasonable costs will be reimbursed)

Cancelling Your Order

You may cancel eligible, non-perishable items within 14 days of delivery
Refunds include the product price and standard delivery
Additional delivery charges (e.g., express shipping) are not refunded
Contact info@proteinhype.co.uk to cancel and follow our instructions

Refunds

Once we receive and inspect returned items:

Refunds are issued to your original payment method
Cancelled orders include the product price and standard delivery
Damaged, defective, or incorrect items include product price, standard delivery, and reasonable return postage
Refunds are usually processed within 30 days of confirming the return